Refund Policy

We want you to be happy with Vioni. This policy explains when and how refunds are issued for credits, credit packs and subscriptions.

1. Failed generations — automatic credit refunds

If a generation fails for any reason (a model error, a moderation rejection, a timeout), the credits it consumed are refunded to your balance automatically— usually within seconds. You never pay for a result you didn't receive. If you believe a failed generation was not refunded, contact us with the approximate time it happened and we will make it right.

2. Credit pack purchases

• You may request a full refund of a credit pack within 14 days of purchase, provided the credits from that pack are unused.
• If part of the pack has been spent, we may refund the unused portion at our discretion.
• Refunds are returned to the original payment method. Depending on your bank or wallet provider, this can take 5–10 business days.

3. Subscriptions

• You can cancel your subscription at any time; it stays active until the end of the current billing period and will not renew.
• We do not offer partial refunds for time remaining in a billing period, except where required by law.
• If you were charged in error (for example a renewal after you cancelled), contact us and we will refund the charge in full.

4. Promotional and free credits

Free signup credits, launch offers and other promotional credits have no cash value and are not refundable or exchangeable.

5. Abuse

We reserve the right to refuse refunds in cases of abuse — for example repeatedly purchasing, heavily using, and then requesting refunds, or violating our Terms of Service.

6. How to request a refund

Email support@vioni.app from the email address on your account, with your purchase date and (for packs) the pack name. We respond to refund requests within 2 business days.